## Frequently Asked Questions (FAQs)
### 1. What is your Jewellery Return Policy?
At NX Creation & Craft (B.J. Jewellers), custom-made and made-to-order jewellery is generally not eligible for return or exchange, except where required by applicable law or stated in our policy.
### 2. Can I return custom-made jewellery?
Custom-made jewellery cannot be returned simply because you change your mind or no longer want the item. Please confirm all design details before placing your order.
### 3. Do you offer refunds for jewellery orders?
Refunds are not offered for ordinary change-of-mind returns on custom-made or made-to-order jewellery. Refund requests involving incorrect, damaged, or defective products will be reviewed according to applicable law and our policy.
### 4. Can I cancel my jewellery order?
Please contact us as soon as possible if you want to cancel an order. Once production has started, cancellation may not be possible.
### 5. What should I do if I receive damaged or incorrect jewellery?
Please contact us promptly after delivery and share your order details along with clear photos of the product and packaging. We will review the issue and explain the available solution.
### 6. Can I exchange custom jewellery?
Custom-made jewellery is generally not eligible for exchange, except where required by applicable law or where we agree otherwise under our stated policies.
### 7. How can I contact you about a return or refund?
You can contact us using the details below:
**Business Name:** NX Creation & Craft (B.J. Jewellers)
**Email:** badashahjadiya1984@gmail.com
**Website:** https://nxcreations.com/