Shipping Policy

Jewellery Shipping Policy

At NX Creation & Craft (B.J. Jewellers), we aim to deliver your jewellery orders safely and carefully. This Jewellery Shipping Policy explains our order processing, shipping, and delivery procedures for regular and custom-made jewellery.

Order Processing Time and Jewellery Order Delivery

Most of our jewellery is made or prepared according to the customer's order. Order processing time may vary depending on the design, materials, and customization required. We will inform you about the expected processing time after confirming your order. Jewellery order delivery time depends on the delivery location, courier service, and order preparation time.

Shipping and Delivery Time

Shipping and delivery time may vary depending on the customer's location, courier service, and the time required to prepare the order. We will try our best to dispatch orders on time. However, delays may occur due to courier issues, weather conditions, festivals, or other unexpected circumstances.

Shipping ChargesShipping charges, if applicable, will be communicated to the customer before the order is confirmed. Any additional charges will be explained before dispatch, wherever applicable.

Custom Jewellery Shipping and Made-to-Order Jewellery

Custom jewellery shipping and processing time may vary depending on the design, materials, and work required. Made-to-order jewellery is prepared according to the design and details confirmed by the customer. Please confirm all design details, product specifications, and delivery information before placing your order.

Incorrect Address or Contact Details

Customers are responsible for providing the correct shipping address, phone number, and other necessary delivery details. Incorrect or incomplete information may cause delivery delays or failed delivery.

Jewellery Order Tracking and Delivery Updates

Where tracking is available, we will share the tracking details with the customer after dispatch. Customers may use these details to check their jewellery order delivery status.

Delivery Delays

Delivery delays may occur due to courier companies, natural events, or circumstances beyond our reasonable control. We will try to assist customers in checking the shipment status whenever possible.

Damaged or Missing Packages

If your package appears damaged or any item is missing, please contact us as soon as possible after delivery. Please share your order details and clear photos of the package or product so we can review the issue.

Jewellery Delivery Policy — Contact Us

For questions about our Jewellery Delivery Policy, please contact us